FAQs

Frequently Asked Questions (FAQs)

Welcome to the FAQs page of PlantComms PTY LTD. Here, we aim to address common queries about our products and services. If you have any additional questions, please feel free to contact us.

1. How can I place an order? You can place an order directly on our website, pc-store.com.au. Simply browse our products, add items to your cart, and proceed to checkout. You can also place an order by contacting our customer service team at 03 9872 2900 or emailing us at weborders@plantcomms.com.au.

2. What payment methods do you accept? We accept Visa, MasterCard, and Bank Deposits for online orders. For offline orders, please contact us to discuss alternative payment methods.

3. Do you ship internationally? Currently, we only ship to addresses within Australia.

4. How much does shipping cost? Shipping costs are $25 for standard items. For large or bulky items, please reach out to us for estimated shipping costs.

5. When will I receive my order? We aim to dispatch orders within 1-2 business days of payment confirmation. Delivery times vary depending on your location and the shipping method chosen.

6. What is your returns policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the product(s) in unused condition, with their original packaging and proof of purchase, for a refund or exchange. For more details, please refer to our Returns and Refunds section in the Terms and Conditions.

7. How can I track my order? Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

8. Are your products covered by warranty? Yes, our products are covered by manufacturer warranties. Warranty details vary by product and brand. Please refer to the product documentation or contact us for specific warranty information.

9. How can I contact customer service? You can reach our customer service team by phone at 03 9872 2900, by email at weborders@plantcomms.com.au, or by visiting our office at U19, 114-118 Merrindale Drive, Croydon VIC 3136.

10. Can I cancel or change my order after it has been placed? Please contact us as soon as possible if you need to cancel or make changes to your order. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.

11. Do you offer technical support for your products? Yes, we provide basic technical support for our products. If you have any technical questions or issues, please contact our customer service team for assistance.

12. How can I stay updated on your latest products and promotions? You can subscribe to our newsletter during checkout or by contacting our customer service team. We also post updates and promotions on our website and social media channels.